Returns & Refund Policy
We want you to be happy with your purchase. If there is any issue with your order, we’re here to help.
📦 Return Eligibility
- The item arrives damaged or defective
- You received the wrong item
- The order is missing items
Please contact us within 15 days of delivery.
⚠️ Non-Returnable Items
For hygiene and product nature reasons, we do not accept returns for:
- Used, worn or damaged items caused by customers
- Custom or personalized products
- Clearance or final sale items
📸 Proof Required
To process any return or refund, please provide:
- Order number
- Photos or videos of the issue
🔄 Replacement
When stock is available, we can offer product replacement instead of a full refund for damaged or wrong items.
💸 Refunds
Once your request is approved, we offer two optional solutions:
- Negotiated partial refund, no need to send items back;
- Return the goods to our designated address in China. The buyer shall bear all return shipping fees unless we send damaged or incorrect items.
💌 Contact
Please contact us at:
support@amipeer.com
We will respond within 24 hours.
