Frequently Asked Questions
Orders
Where do you ship?
We currently ship to most countries and regions worldwide.
Shipping rates and delivery times are calculated at checkout based on your destination.
How long does shipping take?
Estimated delivery times:
- United States: 7–15 business days
- Europe: 7–18 business days
- Canada & Australia: 8–18 business days
- Other countries: 10–25 business days
Please note that customs clearance and local postal services may occasionally cause additional delays.
Can I change or cancel my order?
If your order has not been processed yet, please contact us as soon as possible.
Once an order has been shipped, we are unable to cancel or modify it.
Shipping & Tracking
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number.
Tracking information may take 24–72 hours to update after shipment.
Do I need to pay customs duties or taxes?
Import duties, customs fees, VAT, or other taxes may apply depending on your country’s regulations.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
Products
Are your products handmade?
Many of our products feature handcrafted details and are carefully assembled with attention to quality.
Because of the handmade nature of some items, slight variations may occur, making each piece uniquely yours.
Will my photocard fit?
Most of our photocard accessories are designed for standard K-pop photocards (approximately 55 × 85 mm).
Please check each product description for detailed size information before purchasing.
Are colors exactly the same as the photos?
We do our best to display colors accurately.
However, slight differences may occur due to monitor settings, lighting conditions, and photography.
Returns & Refunds
Can I return my order?
We accept returns for eligible items within the return period listed in our Refund Policy.
Items must be unused and in their original condition.
Please visit our Refund Policy page for full details.
What if my item arrives damaged?
We’re sorry if this happens.
Please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the package
We’ll work with you to find the best solution as quickly as possible.
Contact
I still have questions.
We’re always happy to help!
Please contact us through our Contact page or email us at:
We’ll usually reply within 1–2 business days.
Thank you for supporting Amipeer ♡
